CONTACT CUSTOMER SERVICE
Hours: 7am to 4pm (Monday thru Friday)
Closed on Major Holidays
Office Location:
18885 Nugget Blvd, off of Tuolumne Road
Sonora, CA 95370
Phone: 209-532-5536
Fax: 209-536-6485
Email: [email protected]
Depending on your location, our meter readers will read your water meter about every two months. After reading your meter, TUD will send you a billing statement with your current charges due. Your bill is due 30 days after the billing statement date.
TUD accepts Cash, Check, Credit Card (Discover, Visa and MasterCard) or Debit at the TUD office located at 18885 Nugget Blvd. during regular business hours, (7am to 4pm) Monday thru Friday.
You can reach our friendly Customer Service staff by telephone between the hours of 7am to 4pm, Monday through Friday. We gladly accept Discover, Visa and MasterCard; or you may pay by Check. If you choose to pay by Check you will need to have your bank’s routing number and checking account available. Before speaking to our Customer Service staff, please have your TUD account number and your property service address.
You may be eligible for help with your utility bills. Call ATCAA at (209) 533-1397 or click the following link to get more information about qualifying for the Low Income Household Water Assistance Program (LIHWAP) through ATCAA: https://www.atcaa.org/utility-bill-assistance
If you are moving or have a change to your existing water/sewer service, just give one of our friendly customer service members a call at 532-5536 (Monday thru Friday, 7am to 4pm) and they will be glad to setup your account.
Your landowner will need to have an Owner Authorization Form completed and submitted to TUD before we can accept your Tenant Water/Sewer Agreement for Service.
If your landowner is a TUD customer, you may have your water/sewer billing sent directly to you by completing a Tenant Water/Sewer Agreement for Service.
An $80.00 deposit for water service and $60.00 for wastewater service is required.
For any questions or concerns please contact TUD’s Customer Service staff at 209-532-5536 or email [email protected]
If you are moving or have a change to your existing water/sewer service, just give one of our friendly customer service members a call at 532-5536 (Monday thru Friday, 7am to 4pm) and they will be glad to setup your account.
Although a package may be marked as “flushable”, that is not the case in most instances when it comes to traveling through a sewer system. The highly marketable premoistened personal wipes are causing problems for wastewater plant managers throughout the United States, including TUD’s Regional Wastewater Treatment facility in Sonora. Unlike toilet paper, which is usually made from natural or recycled cellulose fibers, a wet wipe may be made from cellulosic or synthetic fibers, depending on its intended use. Many studies have concluded that after 24 hours, most “flushable” wipes do not dissolve and remain in the sewer system. TUD would like to ask all of our sewer customers to avoid flushing any type of wipe, “flushable” or otherwise, down the toilet. This will prevent costly clogs and environmentally damaging overflows. Watch the informational video to the right for more information about this issue.
At the June 28, 2023 Board Meeting, The Tuolumne Utilities District Board of Directors adopted a five-year rate plan that includes water and wastewater rate increases for all residential, non-residential and raw water customers. These new rates will go into effect on August 1, 2023 and will increase each July 1st thereafter over a period of five years.
Our mission is to provide:
Responsible Water and Wastewater Services for our Customers with Great Customer Service in a Socially, Financially, and Environmentally Responsive Manner at a Fair Value.
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