CONTACT CUSTOMER SERVICE
Hours: 7am to 4pm (Monday thru Friday)
Closed on Major Holidays
18885 Nugget Blvd, off of Tuolumne Road
Sonora, CA 95370
Depending on your location, our meter readers will read your water meter about every two months. After reading your meter, TUD will send you a billing statement with your current charges due. Your bill is due 30 days after the billing statement date.
An $80.00 deposit for water service and $60.00 for wastewater service is required.
If you are moving or have a change to your existing water/sewer service, just give one of our friendly customer service members a call at 532-5536 (Monday thru Friday, 7am to 4pm) and they will be glad to setup your account.
Although a package may be marked as “flushable”, that is not the case in most instances when it comes to traveling through a sewer system. The highly marketable premoistened personal wipes are causing problems for wastewater plant managers throughout the United States, including TUD’s Regional Wastewater Treatment facility in Sonora. Unlike toilet paper, which is usually made from natural or recycled cellulose fibers, a wet wipe may be made from cellulosic or synthetic fibers, depending on its intended use. Many studies have concluded that after 24 hours, most “flushable” wipes do not dissolve and remain in the sewer system. TUD would like to ask all of our sewer customers to avoid flushing any type of wipe, “flushable” or otherwise, down the toilet. This will prevent costly clogs and environmentally damaging overflows. Watch the informational video to the right for more information about this issue.
The District has implemented the fifth year of an approved rate plan effective January 1, 2020. TUD customers with water service are billed in bi-monthly intervals according to meter size and water consumption. TUD customers with sewer accounts are billed bi-monthly.