Pay My Bill

Customer Service

CUSTOMER SERVICE

TUD strives for excellence in customer service. A dedicated staff provides a wide range of services including assisting our customers with all water and wastewater service related issues, new service installations, new accounts, billing, payment processing, collections and water use efficiency.

CONTACT CUSTOMER SERVICE

Hours: 7am to 4pm (Monday thru Friday)
Closed on Major Holidays

Office Location:
18885 Nugget Blvd, off of Tuolumne Road
Sonora, CA 95370

Phone: 209-532-5536
Fax: 209-536-6485
Email: customersvc@tuolumneutilities.com

ACCESS YOUR ONLINE BILL PAY ACCOUNT

PAYING YOUR TUD BILL - PAYMENT OPTIONS

Depending on your location, our meter readers will read your water meter about every two months. After reading your meter, TUD will send you a billing statement with your current charges due. Your bill is due 30 days after the billing statement date.

You can pay 24/7 online by making a payment through the TUD Payment Center. To utilize this option you will your TUD account number and the last name or business that appears on your TUD account. You can find out all about your TUD account anytime. It’s FREE, simple to use and so convenient.

Sign up today to:
– Check your current and previous water consumption.
– Help save a tree by signing up for paperless billing.
– View current or past billings.

VIEW & PAY MY BILL

TUD accepts Cash, Check, Credit Card (Discover, Visa and MasterCard) or Debit at the TUD office located at 18885 Nugget Blvd. during regular business hours, (7am to 4pm) Monday thru Friday.

VIEW & PAY MY BILL

For your convenience, we have a secure “After Hours” drop box located in the front TUD parking lot area.

You can reach our friendly Customer Service staff by telephone between the hours of 7am to 4pm, Monday through Friday. We gladly accept Discover, Visa and MasterCard; or you may pay by Check. If you choose to pay by Check you will need to have your bank’s routing number and checking account available. Before speaking to our Customer Service staff,  please have your TUD account number and your property service address.

TENANT BILLING SERVICES

01 Authorize

Your landowner will need to have an Owner Authorization Form completed and submitted to TUD before we can accept your Tenant Water/Sewer Agreement for Service. 

02 Apply

If your landowner is a TUD customer, you may have your water/sewer billing sent directly to you by completing a Tenant Water/Sewer Agreement for Service.

03 Deposit

An $80.00 deposit for water service and $60.00 for wastewater service is required (Check or cash is accepted for the deposit). 

04 Help

For any questions or concerns please contact TUD’s Customer Service staff at 209-532-5536 or email customersvc@tuolumneutilities.com.

CHANGES TO YOUR ACCOUNT

If you are moving or have a change to your existing water/sewer service, just give one of our friendly customer service members a call at 532-5536 (Monday thru Friday, 7am to 4pm) and they will be glad to setup your account. If you do not have a water or sewer connection, please visit the New Water/Sewer Services page and meet with our customer service engineer (located at the TUD office) to determine connection fees.

WATER & SEWER RATES

TUD customers with water service are billed in bi-monthly intervals according to meter size and water consumption. TUD sewer rates are billed monthly or if they have a combined water and sewer account are billed bi-monthly.

WATER RATES
SEWER RATES
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