Customer Service

Customer Service

TUD strives for excellence in customer service. A dedicated staff provides a wide range of services including assisting our customers with all water and wastewater service related issues, new service installations, new accounts, billing, payment processing, collections and water use efficiency.

CONTACT CUSTOMER SERVICE

Hours: 7am to 4pm (Monday thru Friday)
Closed on Major Holidays

Office Location:
18885 Nugget Blvd, off of Tuolumne Road
Sonora, CA 95370

Phone: 209-532-5536
Fax: 209-536-6485
Email: customersvc@tudwater.com

Access your online bill pay account

PAYING YOUR TUD BILL - PAYMENT OPTIONS

Depending on your location, our meter readers will read your water meter about every two months. After reading your meter, TUD will send you a billing statement with your current charges due. Your bill is due 30 days after the billing statement date.

Customer Service Forms

Document NameFile
Sewer Rates 2020Download
Water Rates 2020Download
Tenant Water/Sewer Agreement for ServiceDownload
Owner Authorization FormDownload

What our customers are saying

Tenant Billing Services

Authorize

Your landowner will need to have an Owner Authorization Form completed and submitted to TUD before we can accept your Tenant Water/Sewer Agreement for Service.

Apply

If your landowner is a TUD customer, you may have your water/sewer billing sent directly to you by completing a Tenant Water/Sewer Agreement for Service.

Deposit

An $80.00 deposit for water service and $60.00 for wastewater service is required.

Help

For any questions or concerns please contact TUD’s Customer Service staff at 209-532-5536 or email customersvc@tudwater.com

CHANGES TO YOUR ACCOUNT

If you are moving or have a change to your existing water/sewer service, just give one of our friendly customer service members a call at 532-5536 (Monday thru Friday, 7am to 4pm) and they will be glad to setup your account.

DON'T PUT WIPES IN THE PIPES

Although a package may be marked as “flushable”, that is not the case in most instances when it comes to traveling through a sewer system. The highly marketable premoistened personal wipes are causing problems for wastewater plant managers throughout the United States, including TUD’s Regional Wastewater Treatment facility in Sonora. Unlike toilet paper, which is usually made from natural or recycled cellulose fibers, a wet wipe may be made from cellulosic or synthetic fibers, depending on its intended use. Many studies have concluded that after 24 hours, most “flushable” wipes do not dissolve and remain in the sewer system. TUD would like to ask all of our sewer customers to avoid flushing any type of wipe, “flushable” or otherwise, down the toilet. This will prevent costly clogs and environmentally damaging overflows. Watch the informational video to the right for more information about this issue.

WATER & SEWER RATES

The District has implemented the fifth year of an approved rate plan effective January 1, 2020. TUD customers with water service are billed in bi-monthly intervals according to meter size and water consumption. TUD customers with sewer accounts are billed bi-monthly.

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