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Having an Emergency?


What should I do in case of a water emergency?

The District service staff is here to help you with any water emergencies.

Call TUD 24–hours a day, seven days a week at (209) 532-5536 to respond to water and sewer emergencies. If it is after normal business hours, our answering service will notify our staff and we will get back to you shortly.

Is Your Family Prepared for an Emergency?

Get prepared today! Click on the following links and information to better prepare you and your family for an emergency situation:

Courtesy of FEMA and the Red Cross

Water Pipe Emergency

If a water pipe bursts at your home, we recommend that you immediately turn off your main water valve. This valve is typically located on a water pipe that comes out of the ground and into the side of your house, frequently located below a hose bib. If you are unable to locate this valve or turn it off, contact TUD and we will assist you.

If you see conditions such as an open or damaged fire hydrant, water seeping up from underground or other signs that an underground water line may be broken, please report it to TUD immediately.


Call the District emergency hotline at 209.532.5536 at any time to report an emergency


Most TUD sewer customers don’t like to think about a possible sewage spill. But, they do happen. Sewage spills occur when the wastewater being transported via underground pipes overflows through a manhole, cleanout or broken pipe.

Common Causes of Sewer Spills

Grease: Grease builds up inside and eventually blocks sewer pipes. Grease gets into the sewer from household drains, as well as from poorly maintained commercial grease traps and interceptors. Grease is the most common cause of pipe blockages. How to prevent grease building up? Do not put grease down drains. Wipe down or scrape plates, pans, etc. into grease can. Once the grease and or can is cool, dispose of it in your garbage.

Structure problems: There can be many reasons for a sewer backup, many of them are caused by structure problems caused by tree roots in the lines, broken/cracked pipes, missing or broken cleanout caps, or undersized sewers can cause blockages.

What if you encounter a sewer spill?

If you see a sewage spill occurring, please call TUD immediately at 209-532-5536 and notify them of the problem. The TUD Wastewater staff will be notified seven days a week, 24 hours a day if an emergency occurs. We will respond as quickly as possible to get your issue resolved.


Don’t let winter weather catch you unprepared.
Frigid temperatures can cause one of winter’s worst woes – frozen water pipes.
Get your home ready for winter now!

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