There are several ways you can pay your TUD bill!
The District accepts Visa, Mastercard, Discover, e-check, checks and money orders. If sending in a payment via mail, please send checks only- no cash. Customers may also place check payments in our secure drop box located in the parking lot at the TUD office at 18885 Nugget Blvd., Sonora.
Need assistance with your water and/or wastewater bill?
You may be eligible for help. Call ATCAA at (209) 533-1397 or click the following link to get more information about qualifying for the Low Income Household Water Assistance Program (LIHWAP) through ATCAA: https://www.atcaa.org/utility-bill-assistance
If no payments have been made on your account yet, you will enter $0.00 for the last payment made.
Signing up for an online account is easy and only takes a few minutes. To register for an online account, click here. You will need your account number and the last payment amount made on the account. You can locate these on your bill or contact Customer Service at (209) 532-5536.
By creating an online account, you can view and pay your bill, review your consumption history, set up auto pay, pay-by text and sign up for e-billing.
The district has various types of water meters, but the most common meter is a Neptune brand meter. Reading your meter can help you determine if you have a water leak and also see how much water consumption your home may be using. For instructions, click this link to download the Neptune-How to Read Your Meter pdf.
Depending on the services provided at your location, you will be billed a base water rate, a water consumption rate and/or a base sewer rate. Your bill will contain charges incurred for the prior 60-day period (billed in arrears).
Click here to view the current Water Rates and Sewer Rates.
Please call Customer Service at (209) 532-5536 for any billing questions.
The district bills each customer on a bimonthly basis (you will receive a bill every other month). See the sample for key items to view on your bill.
For questions concerning your bill, contact Customer Service at (209) 532-5536.
For assistance with changes to your water/sewer service, call Customer Service at (209) 532-5536 or email email@example.com.
If your water bill is higher than normal, it may be time to check for a leak. Leaking water causes higher than normal water bills. What can you do?
Check the easy things first:
It might be out of sight:
Call TUD 24–hours a day, seven days a week at (209) 532-5536 to report a water or sewer emergency. If the emergency occurs after normal business hours (after 4 PM), our answering service will notify our on-call staff.
Should you have any questions or concerns regarding your water and/or sewer service, please contact Customer Service at (209) 532-5536, or email: firstname.lastname@example.org.
Hours: 7am to 4pm (Monday thru Friday). Closed on Major Holidays.